Store Policies

Store Policy

Tracking Information

Please allow 1.5 – 2.5 weeks after placing your order to receive tracking information. Since all orders are custom-made, each pair takes multiple days to complete before shipping.

  • Tracking numbers are sent via email and/or text once your order has shipped.

  • If you have questions about your tracking, please email info@thesolestruck.com.

Shipping Information

We ship orders using USPS (domestic & international) and DHL (international). Shipping costs are automatically calculated at checkout.

  • If your product arrives damaged in transit, you must file a claim with USPS or DHL within 7 days of dispatch.

  • Sole Struck is not responsible for carrier delays, lost packages, or delivery issues once the package is in transit.

More Information About Shipping & Delivery

  • Please confirm your shipping address carefully during checkout.

  • If you notice an error, contact us at info@thesolestruck.com immediately. Address changes can only be made before processing begins.

  • Once an order has been processed and shipped, we cannot update the shipping address.

  • Orders are shipped to the exact address provided at checkout. Sole Struck is not responsible for incorrect or incomplete addresses.

  • You will receive an email confirmation with tracking once your package has shipped.

  • Sole Struck is not responsible for packages that are marked as “delivered” by the carrier but not received. Please contact the carrier directly for assistance in these cases.

Processing Time

  • All orders are handmade-to-order. Processing time before shipping is typically 1.5-2.5 weeks, depending on the complexity of the design and the number of orders we are processing at the same time.

  • During peak seasons or high-demand releases, processing times may be slightly longer.

International Shipping

  • Yes, we ship worldwide.

  • Delivery times vary by location and carrier (average 7–14 business days after shipment).

  • International customers are responsible for any customs duties, VAT, or import taxes that may apply in their country.

  • Customs delays are outside of our control and may extend delivery times.

Lost, Stolen, or Delayed Packages

  • Once packages are handed to USPS or DHL, Sole Struck is not responsible for lost, stolen, or delayed shipments.

  • If your tracking shows “delivered” but you did not receive your package, please contact your carrier directly.

  • We recommend choosing a secure delivery address (such as your workplace or an address with a package locker) to reduce the risk of theft.

Signature Confirmation

For higher-value orders, Sole Struck may require a signature upon delivery to ensure your order is safely received.

Returns & Refunds (Shipping Related)

  • Shipping fees are non-refundable.

  • If a package is returned to us due to an incorrect address, missing unit number, or failure to claim, the customer will be responsible for paying a reshipment fee.