FAQ

Question
Is the shoe price included in the design?
Answer

Yes, the AF1 shoe price is included in the final cost of your design. All of our shoes are brand new and purchased from authorized retailers.

 

Question
Are your shoes authentic?
Answer

Yes, our custom Air Forces are all authentic, sourced directly from Nike retailers.

Question
How do I cancel my order?
Answer

ORDER CANCELLATIONS ARE NOT POSSIBLE. This is because your order is processed right after the order is placed. If you need to modify an order for any reason, please email info@thesolestruck.com

 

Question
Who do I contact regarding my order?
Answer

All order inquiries should be made to: info@thesolestruck.com.

Please do not DM or leave comments on the Instagram Page.

Direct Messages will have a slower response rate due to high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages.

 

Question
How soon will I get a response?
Answer

Email response time is within 24 hours.

 

Question
How do I get a refund?
Answer

A refund can only be issued in two circumstances. If the item that was sent to you is incorrect or is the wrong size than the one requested, you will be able to receive a refund. Refunds take usually about 4-7 business days to be sent back to your original payment method, once issued. Items received must be completely unused to be eligible for a refund and must be sent back to Sole Struck before a refund can be issued. Please email or dm if there was an issue with your order.

 

Question
My package was returned to the sender, what do I do now?
Answer

Your order can be returned to us for one of the following reasons: insufficient address, Attempted-not known, signature not available, missing unit, unable to forward. You will have to pay the reshipment fee of your choice from the options we offer. Any future orders with an incorrect address will be charged the original label cost.